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Tos

FRAMEWORK CONTRACT FOR THE PROVISION AND RESALE OF IT SERVICES

General Terms & Conditions of Service

Contractual Regulations for the Supply and Resale of Domains, Hosting, Email, SMS, VoIP, SaaS and IT Consulting · Italian Law.

Index of Contractual Clauses:

  1. Introduction, Identification of the Supplier and Contractual Scope
  2. Object of the Services, IT Resale, Consulting and Portfolio Distinction
  3. Public Tariff and Service Fees
  4. Payment Methods and Advance Payment Conditions
  5. Recurring Deadlines, Invoicing and Peremptory Terms
  6. Automatic Suspension of Services Due to Arrears
  7. Penalty for arrears and variable costs of technical-administrative reactivation
  8. Exclusion of Refund, Customization of Services and Right of Withdrawal
  9. Absolute Prohibition of Improper Use, Immediate Suspension and Termination
  10. Penal Clause for Improper Use of Systems (Art. 1382 c.c.)
  11. Technical Assistance and Telephone Numbering at a Surcharge
  12. Domain Registration, Web Hosting, Email, PEC and EU Datacenter
  13. Telecommunications services, VoIP, switchboards and SMS gateways
  14. Intellectual Property, SaaS Use Licenses and Portfolio Rights
  15. Applicable Law and Exclusive Jurisdiction
  16. Use of Automated IT Tools and Artificial Intelligence (AI)

1. Introduction, Identification of the Supplier and Contractual Scope

These General Terms and Conditions of Service (hereinafter referred to as "Contract" o "TOS") govern the purchase, access, supply and commercial resale of all IT, infrastructure, hosting, domain, email, SMS, VoIP telecommunications, SaaS licenses and consultancy services provided by Cristian Salvo Leonardi, Freelancer with VAT number, as sole supplier and provider of services (hereinafter referred to as "Supplier" o "Professional").

Sending a purchase order, signing up for a subscription or using any commercial service provided by Cristian Salvo Leonardi entails full, conscious and unconditional acceptance of each of the clauses contained in this Contract.

2. Object of the Services, IT Resale, Consulting and Portfolio Distinction

The Supplier provides and resells technological, commercial and infrastructural services to individuals, freelancers and companies, including but not limited to:

  • Registration, Transfer and Renewal of Web Domains: Technical intermediation with the competent authorities (Registro.it / NIC, ICANN, accredited Registrars) for the assignment and maintenance of domain names;
  • Web Hosting, Cloud Server & EU Datacenter Services: Supply and resale of web hosting space, dedicated servers, cloud VPS, housing and infrastructure with replicated databases resident in data centers in the European Union;
  • Professional Email Boxes & Certified Electronic Mail (PEC): Activation and management of ordinary email boxes (IMAP/POP3/SMTP) and PEC boxes with customized domain;
  • SMS Gateway & Transactional Messaging (SMS2SMS): Platforms and APIs for the automated sending of commercial SMS messages, notifications and reminders;
  • Telecommunications, VoIP & Cloud Switchboards: Resale and supply of VoIP telephone lines, SIP trunks, geographical/non-geographical numbers and virtual switchboards in the cloud;
  • SaaS Management Platforms (Software-as-a-Service): Subscription provision of operational user licenses for access to modular management software in the cloud;
  • IT Consulting & Software Engineering: Technology audit activities, network and cloud architecture design, system optimization and specialist consultancy;
  • Custom Software Development & Technical Assistance: Customized design and creation of web applications, middleware APIs, management customizations and technical maintenance at a fee.
FUNDAMENTAL DISTINCTION BETWEEN SERVICES RESALE AND TECHNOLOGICAL PORTFOLIO:

It is clearly specified that all brands, websites, platforms and projects mentioned on this portal (including but not limited to: Insure it.it, Complete management software, Chrysaleus, LIMRISTEM, Maxint, SWEVY, HugLife, TipWeb.it, Jonia.it, etc.) constitute the Showcase of the Technology Portfolio and the proprietary application solutions designed, developed or managed by Cristian Salvo Leonardi.

The presentation of these projects has the exclusive purpose of displaying and demonstrating its production and technological capacity. The contracts and services provided to the Customer concern the supply and resale of the requested IT services (domains, hosting, email, SMS, VoIP, SaaS management instances or custom development), and not the transfer of ownership of the brands or source code of the portfolio platforms.

3. Public Tariff and Service Fees

All IT consultancy activities, extra-fee technical assistance, hourly software development, customization and system interventions are subject to the Public Tariff of the Supplier, published and freely accessible in real time on the official website www.crisle.it.

Any order estimates or written agreements agreed with the Customer integrate the Public Price List but do not cancel the standard rates for any intervention or service not expressly included in the written offer.

4. Payment Methods and Advance Payment Conditions

Unless otherwise explicitly agreed in writing signed by the Supplier, payment for the resale of any service (domains, hosting, SaaS, VoIP, SMS fees), performance or software development is intended strictly and entirely upfront at 100% before activating resources or starting work.

Advance payment rule in case of written extension:
If a split payment has been agreed upon in the contract, the payment structure includes a mandatory non-refundable deposit equal to 50% of the total upon confirmation of the order, and the peremptory balance equal to remaining 50% to be carried out mandatorily before delivery, activation or release of the service/software. Under no circumstances will operational credentials, services or sources be released before the balance has been fully collected.

5. Recurring Deadlines, Invoicing and Peremptory Terms

The regulation of deadlines for the renewal of all recursive services provided and resold (hosting, cloud servers, SaaS management fees, VoIP users, maintenance, domains) is governed by the following peremptory time deadlines:

  • Fixed expiry day: The monthly expiry date of the services and related invoices always and mandatorily corresponds to day 1 (one) of each month (except only in cases where a different date is expressly specified within the individual order contract).
  • Invoice / Notice Issue: The invoice or payment advice is issued and transmitted to the Customer with a notice starting from 15 to 7 days before on the 1st of each month.
  • Payment Window: The Customer has until 24 hours after the deadline to carry out the credit or send the payment account (i.e. no later than the hours 11.59pm on the 1st of the month).

6. Automatic Suspension of Services Due to Arrears

NOTICE OF AUTOMATIC SUSPENSION FOR NON-PAYMENT:

In the absence of payment credit within the peremptory deadline 11.59pm on the 1st (one) day of the month, the IT system will take care of it AUTOMATICALLY and IMMEDIATELY to the total and unconditional suspension of the provision of all services resold and provided (including the deactivation of website hosting, the interruption of access to SaaS platforms, the suspension of VoIP users, the interruption of the SMS gateway, the blocking of mailboxes and cloud servers associated with the Customer).

7. Penalty for arrears and variable costs of technical-administrative reactivation

If the suspended Customer does not settle the payment and reactivate it on the immediately following day (by 11.59pm on the 2nd day of the month), starting from 11.59pm on the second day of the month (day 2), to obtain the restoration and reactivation of the suspended services, the following must be obligatorily paid:

  1. 25% Administrative Penalty: Application of a fixed-proportional penalty equal to 25% of the total outstanding amount for arrears and administrative management of the delay;
  2. Variable Cost of Technical-System Reactivation: In addition to the 25% penalty, the Customer will have to pay a variable technical reactivation cost of between one minimum of €50.00 EUR and a maximum of €15,000.00 EUR, exactly specified in your individual contract.
  3. Minimum Threshold and Proportionality Principle: If the exact amount of the variable reactivation cost has not been specified in the Customer's order contract, the principle of proportionality at the sole discretion of the Management, starting in any case and in any case from mandatory minimum threshold indicated of €50.00 EUR.

8. Exclusion of Refund, Customization of Services and Right of Withdrawal

No-Refund Policy: Refund of sums paid for the resale and provision of IT services (domains, hosting, email, SMS, VoIP, SaaS licenses, consultancy and assistance) It is NOT expected or granted under any circumstances. The services and software provided are configured or customized to meet the Customer's specifications, and the consultancy activities constitute personalized services by their very nature (pursuant to art. 59 of Legislative Decree 206/2005 - Consumer Code).

Exception for Physical Goods (Hardware): Only and exclusively in the case of the purchase of goods and physical hardware equipment (e.g. IP telephones, network equipment), the deadline applies. 14 (fourteen) days for the right of withdrawal imposed by European Union legislation for private consumers.

9. Absolute Prohibition of Improper Use, Immediate Suspension and Termination

The Customer is strictly prohibited from using the servers, domains, email boxes, SMS gateway, VoIP users, software and services resold by the Supplier for illicit purposes or those contrary to public order and morality. In particular, the use of the services for:

  • Sending SPAM, unsolicited commercial email or mailing list abuse;
  • Cyber ​​attacks, Phishing, spread of Malware, Viruses or Hacking;
  • Disclosure, hosting or transmission of adult entertainment material of any kind (including legal adults-only pornography and any adult content);
  • Unauthorized promotion or sale of weapons, ammunition, explosives or dangerous substances;
  • Promotion of terrorism, incitement to hatred, racial, gender or religious discrimination;
  • Any conduct prohibited by Italian and European Criminal and Civil Law.

10. Penal Clause for Improper Use of Systems (Art. 1382 c.c.)

PENAL COMPENSATION CLAUSE (Pursuant to Articles 1382 et seq. of the Italian Civil Code):

In case of improper use of the systems, violation of the prohibitions referred to in Article 9 or carrying out illegal activities through the IT resources and services provided, in addition to the immediate suspension and termination of the Contract pursuant to art. 1456 of the Civil Code, the Customer is required to pay a fee to Cristian Salvo Leonardi Flat-rate compensation penalty starting from a mandatory minimum of €250.00 EUR (two hundred and fifty/00 Euro), without prejudice to the Supplier's right to take legal action for compensation for any major financial and image damage suffered, as well as the obligation to immediately report to the competent Judicial and Postal Police Authorities.

11. Technical Assistance and Surcharge Telephone Numbering

Technical assistance is guaranteed within the limits of the packages or contracts signed by the Customer. If assistance is not included in the Customer's plan or an extraordinary technical/consultancy intervention is required, direct telephone assistance is provided exclusively through Premium Telephone Numbering indicated in the Contact section of the site.

Discipline and Transparency Costs of Premium Numbering:
In compliance with current AGCOM regulations, the use of the premium telephone number (+39 895 894 0013) involves the following transparent costs communicated at the start of the call: maximum cost from a landline equal to €1.50 EUR/minute plus connection fee; cost from mobile network according to the operator's plan with regulatory maximum limit. Specific details and active numbers are constantly updated on the Contact page.

12. Domain Registration, Web Hosting, Email, PEC and EU Datacenter

All server resources, cloud hosting, email/PEC boxes, gateways and replicated databases resold and supplied by Cristian Salvo Leonardi reside in data center structures located strictly within the territory of the European Union (EU).

For the registration of internet domains, the Supplier acts as a technical intermediary and transmits the registrant's data to the competent authorities (e.g. Registro.it / NIC, ICANN or accredited Registrars) exclusively for the completion of the domain assignment procedures.

13. Telecommunications Services, VoIP, Switchboards and SMS Gateways

Telecommunications services (VoIP, SIP trunks, cloud switchboards and SMS gateways SMS2SMS) are resold and supplied in compliance with the directives of the Communications Regulatory Authority (AGCOM). The Customer undertakes to use telephone accounts and SMS services exclusively for lawful purposes, exempting the Supplier from any liability relating to the content of messages sent or calls made.

14. Intellectual Property, SaaS Use Licenses and Portfolio Rights

All intellectual property rights, copyrights, trademarks, source codes and projects relating to the software and services provided (including projects displayed in the portfolio as Insure it.it, , Complete management software, Chrysaleus, LIMRISTEM, etc.) remain the exclusive and inalienable property of Cristian Salvo Leonardi. The Customer is granted exclusively a temporary, non-exclusive and non-transferable license to use the IT services and SaaS instances purchased for the duration of the contract.

15. Applicable Law and Exclusive Jurisdiction

This Agreement is entirely governed, interpreted and applied in accordance with Italian law.

For any dispute arising from the interpretation, validity, execution or termination of this Contract, the Court of Catania (i.e. the Justice of the Peace / Court competent for the territory of the place of domicile or headquarters of the Professional for B2B relationships and with professionals).

16. Use of Automated IT Tools and Artificial Intelligence (AI)

The User and the Customer are expressly informed that certain elements, sections and multimedia resources present on this website and within the related IT presentations - including, by way of example and not limited to: graphic images, promotional banners, videos, illustrations and certain technical-commercial texts or descriptions — are created, generated or reworked with the help of automated IT tools, advanced algorithms and Artificial Intelligence (AI / Generative AI) technologies.

Illustrative Purpose and Reservation of Rights:
The use of these automated tools and Artificial Intelligence algorithms responds to the needs of graphic optimization, creative development and demonstrative representation of the potential of the software and infrastructure provided by Cristian Salvo Leonardi. All rights relating to the contents developed and processed through these tools remain the exclusive and inalienable property of the Professional.